About Us
Kilburn Square Housing Co-op is a limited company registered with the Financial Services Authority as an Industrial and Provident Society (Registration number IP27573R). It was set up in 1994 as a Tenant Management Organisation governed in line with the Right to Manage Legislation. We have a legally binding contract with Brent Council: a Modular Management Agreement that sets out our role and responsibilities as well as the Council’s role and responsibilities.
The TMO manages 246 properties of which approximately 30% are leaseholder properties. KSHC is an open and democratically run organisation, governed by a Management Board made up of residents who sit as volunteer Directors that are responsible for the strategic delivery of all undertakings. All residents with a legal entitlement to live on the estate are entitled to become Members and to participate in the decision-making processes of the TMO.
The Board is supported by a dedicated staff team based in Kilburn Square, London, NW6 6PT, who are employed to deliver the day-to-day work and services for the estate. The Estate Manager reports monthly to the Board and is in charge of a team comprising a Housing Officer, a Finance Officer, a Maintenance Officer, a Security and Front Desk Coordinator, and three caretakers.
Our Location
KSHC is located in the London Borough of Brent. The TMO is in the heart of Kilburn, a stone’s throw off the high street. The estate comprises a 17-storey tower block built in the late 1960s and four low-rise buildings of 6 or 7 floors. There is a large playground area and several gardens. Our community is ethnically diverse and has a mixture of families, all generations, and people from different cultural backgrounds.
Our Mission
We will provide the best possible housing management services
Our Functions
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We will involve all sections of the community and develop ways to attract groups that are traditionally under-represented, such as (young single people & families; disabled people and people from black and minority ethnic communities)
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We will give our courteous attention and be helpful We will deal with all complaints speedily and politely
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We will acknowledge receipt of all complaints within 10 working days
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We will answer telephone calls within 5 rings
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We will seek to improve the quality of life for
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tenants and residents in their homes and on the estate
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We will consult with you on all matters of interest to you
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We will listen to your views and implement them where appropriate
Board and Governance
We are governed by an elected Board of Management, which has ultimate responsibility for the governance of KSHC. The Board’s role is to monitor policy and performance.
The Board works alongside our management team to ensure we remain focused on our strategic goals, follow our purpose and work in line with our values.
Patricia Hogan
Chair
Hasan Mahmood
Vice Chair
Margaret VonStoll
Treasurer
Jennifer Welch
Secretary
Jonathen Grant
Member
Fatima Achach
Member
Rehana Khawaja
Member
Madalin Blenman
Member
Debbie Scotland
Member
Rollo Snook
Member
Our Team.
Janis Robert Edwards
Estate Manager
Linda Ponder
Housing Officer
Dalia Sirelkhatin
Finance Officer
Karis Pink
Front Desk Co-ordinator
Jones Ivory
Caretaker
Lovell Bangura
Caretaker
Roy Stevens
Caretaker