Procedure for Issuing Fob Keys

 

The following list of people will be entitled to own a fob key:

 

• Tenants/Family

• The staff of the Co-op

• Regular contractors

• Council & Brent Officials

• District Nurse

• Social Services

• Meals on Wheels

• Home Helps

• Official Carers

• Support Workers

• Veolia

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NB: "Family" is a permanent member of the household. A fob will not be issued to any person who is not a member of the household (Tenant means a secure tenant/leaseholder or those on a fixed-term tenancy).

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A fob will only be issued free of charge for the following reasons:

 

1. A new tenant is moving into a property

2. A new regular contractor has been appointed to the Co-op

3. A new staff member of the Co-op staff

4. A staff member has lost their fob, or it has become faulty

5. A fob has been Stolen (A police crime reference number must be given as proof)

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A fob key will be issued with payment when:

 

1. A tenant has lost the original fob key and requires a replacement

2. A tenant has broken the fob and requires a replacement

3. A contractor has lost the original fob key and requires a replacement

4. A contractor has broken the fob key and requires a replacement

5. A tenant/contractor requires additional fobs

6. A tenant of a leasehold dwelling requests a fob (A letter from the leaseholder is required or a copy of the tenancy agreement is less than 6 months old)

7. A tenant’s child/children have reached the age of 11 (with written parental consent a fob will be given)

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A fee of £26.00 is payable for a key fob.

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The Co-op reserves the right to refuse the issue of a fob if a valid reason is not given

Lost, broken, or stolen fob keys must be deleted as soon as possible. All information must be recorded within the fob audit folder.

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Lost fobs must be decoded immediately or within 24 hours.

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When a new fob is issued, a receipt must be given to the person receiving the fob and the fob must be signed for whether or not a payment is required and details must be held on file for the Co-op records.

Fob keys must only be issued to the tenant/resident/contractor with a valid ID, preferably photo identification and a copy should be held on file.

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A fob key is the holder’s responsibility.