Repairs Tenants Responsibilities

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• Internal Doors – Adapting doors to accommodate carpets, draught excluders, fittings and fixtures on internal doors, and burglar alarms.

• Windows – Fittings and fixtures

• Lost keys, Locks, and Fobs-Replacing locks, keys and fobs.

• Kitchen Unit Doors- Hanging off/hinges broken, handle on cupboard broken.

• Skirting Boards, Fixing minor gaps between skirting boards and doors.

• Curtain Rails- Installation

• Any internal glazing

• Electrical Fittings – broken by the tenant

• Damaged Socket Outlet Plate

• Plugs and chains

• Blockages to WC- Caused by tenant neglect

• WC toilet pan, wash hand basin, bath- if broken by the tenant

• Toilet seat

• Wall tiles- Splashback to sink, bath, or basin

• Floor tiles

• Garage Doors- Keys lost

• Plumbing in washing machines and dishwashers

• Fitting TV aerial/satellite dishes (subject to Co/op approval).

• Smart Meter installation (Co-op office must be informed in advance)

• All repairs must be reported to the office and not directly to the maintenance man or caretakers.

• Do not put large items down the rubbish chutes.

• Installation of laminated flooring needs to be approved by the Co-op.

• ​Any other items vandalised or broken by tenants or your visitor’s misuse. The Co-op will make it safe but you will be re-charged and the amount added to your rent account.​

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Brent Council Repairs Responsibilities

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• The external structures of buildings, including brickwork, pointing, lintels, the external walls and their openings, and all loadbearing, party, and structural walls, but not minor repairs;

• The roof structure and roof coverings, but not minor repairs to roof coverings;

• The surface water and foul sewers, including gulleys, access chambers, and their coverings after the first chamber;

• The water mains from the Water Board’s supply pipe or stopcock to the mains stopcock in or serving each dwelling;

• The gas mains from the Gas Board’s main supply pipe or stopcock to the mains stopcock in or serving each dwelling;

• Lifts, including motors, hoists, cables, doors, shafts, and any associated plant or machinery;

• Floors, including joists and floorboards;

• The protection and removal of asbestos materials;

• Firefighting or protection systems;

• Pest control and disinfestation;

• District Heating System.

• Please note if you are intending to have any private works, carried out within your property. You are responsible for ensuring that you purchase visitor’s parking permits from the Co-op’s main office located in Tower Block. Contractors will not be able to park on the estate without a permit. 

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Out of Hours Repairs

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An emergency repairs service is available outside normal office hours.

To report a repair out of hours contact 0208 937 1234

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Gas Safety Checks

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Landlords are legally obliged (under Gas Safety Regulations 1998) to obtain a gas safety certificate (CP12) every twelve months. Therefore, it is imperative that tenants co-operate with the Council for the (CP12) to be completed.

The contractor will be entitled to charge the Council for visits following evidence that they have arranged and made 3 unsuccessful visits. These charges will be recharged to the tenant.

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Forced Entry

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As a final mechanism to ensure the Council's compliance with its statutory obligations, it will force entry to carry out a service. Every effort will be made to avoid this, through written correspondence and other appropriate methods of communication.

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Please note if the Council has to apply to the courts for a warrant for forced entries. The tenant will be recharged £300.14 minimum, this could increase depending on what locks are changed. The amount will be added to your rent account for recovery.