Bulky waste collection
Bulky waste collection
We have made changes to the way that our special collection service is provided. Our service is now chargeable, but we have made it easy for you to make bookings online and select your own collection day.
A charge of £35 applies for a collection of up to 5 items. You can book as many collections as you like in a year and we have increased the range of items that you can ask us to remove.
Book a Special Collection
Collections take place Monday to Friday. You can select your own collection day; up to 8 weeks in advance.
If you are a landlord, you can now use our collection service to dispose of items when a tenant is moving out of a property.
If you receive Council Tax Support or Housing Benefit you will be entitled to one free collection per year (April to March). Any further collections will be chargeable at the full rate of £35. This free collection should be automatically applied when you make your booking. For the discount to be applied to other benefits you may need to contact us by telephone. Eligible benefits include Income-related Job Seeker's Allowance, Pension Credit (Guaranteed Rate) and Income Support.
If you experience any problems, please contact our customer service team on
020 8937 5050.